Warranty
LifeWalker Mobility Products stands firmly behind our commitment to provide premium quality products. Our standard warranties represent our confidence in the materials and workmanship of your new UPWalker.
The frame of the UPWalker is warrantied to be free from defects in material and workmanship, under NORMAL use, for the lifetime of the original consumer purchaser when purchased from LifeWalker Mobility Products or an authorized LifeWalker Mobility Products dealer. Accessories and non-durable components such as wheels, brakes, seat, handgrips, and armrests, which are susceptible to normal wear and tear and subject to periodic replacement, are warrantied for six (6) months.
During these warranty periods, our warranties cover all parts, labor and shipping for repairing the UPWalker. Our warranties expire on their respective anniversaries and immediately upon any sale or transfer of ownership or use of the product to another person.
Our warranties do not cover the following:
A product that was modified or repaired without prior written authorization from LifeWalker Mobility Products or an authorized LifeWalker Mobility Products dealer.
Problems arising from:
● User negligence.
● Any failure to adhere to the UPWalker user and maintenance instructions.
● Any abuse or misuse of the product for purposes other than those specified in the UPWalker User Guide.
Return Policy
30-Day Satisfaction Guarantee
If you are not satisfied with your UPWalker or UPWalker accessories, LifeWalker Mobility Products (LifeWalker) will refund you the purchase price and shipping and handling costs if shipping and handling were paid at the time of order. Return authorization must be received from UpWalker within 30 days of receipt of the product. Should the customer choose to return the UPWalker under the 30-day Satisfaction Guarantee, the customer pays return shipping costs and the return may be subject to a $10% restocking charge. The unit must be returned in the original box provided, in “like new” condition and not damaged in any way.
Returns
Customers may return their UPWalker and UPWalker accessories within the 30-day satisfaction guarantee period. The cost of shipping the returned product will be the responsibility of the customer and the return may be subject to a 10% restocking charge. The unit must be returned in the original box provided, in “like new” condition and not damaged in any way. To return your UPWalker, you must contact LifeWalker in advance. To do so, please send an email to customerservice@lifewalkermobility.com stating your desire to return the product and your reason for returning the product, along with stated confirmation that the product is not damaged. LifeWalker will then contact you via reply email to authorize return shipping. Or you can call LifeWalker at 866-588-1845. Returned products must be in original “like new” condition and not damaged in any way. Net refunds will be provided following receipt and inspection of the returned product by LifeWalker.
Refund Policy – Subject to standard return policy
Once your return is received, it will be processed within 10 business days. LifeWalker will not be responsible for loss or damage of return shipments. A credit for the refund will be issued to your original method of payment within 7 business days of completion of return processing.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.
