Air Travel Complaint/Comment Form

Items marked with a * are required.

* *
( Either E-mail Address or Daytime Phone is required)

*  (If not listed or not applicable select "OTHER")
  calendar (Date Format: mm/dd/yyyy)
(Cities / Flight Number)

File Name: (Please click the "Browse" button to select the file and click "Upload File" button.)

Permissions :
Please check the following boxes, as appropriate. (Checking either yes or no will have no bearing on DOT's handling of your complaint/inquiry/opinion.)

I agree to permit DOT to provide a copy of my complaint/inquiry/opinion and related documentation to the following entities, as appropriate:
1) State and local governments in the U.S. (e.g., a state airport authority)*
* No Yes
* No Yes


If you use the web complaint form above, we would welcome any comments that you may have about that process.
Please e-mail any such comments to
(That address does not accept complaints about air service, only comments about the web complaint form process.)
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Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 03/15/2011)